A qualified Mechanical Engineer with over 17 years of experience in the lift industry, Michael, as Service Director, is responsible for overseeing all aspects of service operations, ensuring the highest standards of performance, safety, and customer satisfaction. Michael has built a strong reputation for working collaboratively with a diverse range of clients, including building managers, architects, hotel managers, consultants, and other key stakeholders. He is known for delivering tailored, high-quality solutions that meet the unique needs of each building and client.
Under his leadership, Infinity Lifts’ service department has seen significant gains in operational efficiency and customer satisfaction. Michael is passionate about fostering a customer-centric culture and is committed to continuous improvement across all service processes. His strengths in project management, process optimisation, and strategic communication are instrumental in driving long-term success for the company and its clients.